Tenant FAQs

We typically lease properties on a first-come, first-served basis. A home is only reserved once a completed application and all required fees have been submitted. We encourage interested renters to apply promptly.

Move-in costs vary by property. Most tenants are required to pay the first month’s rent and a security deposit.

Applicants must be at least 18 years old or the age of legal majority in your state to enter into a lease agreement.

Yes. Security deposits are refundable, provided the property is returned in good condition and all lease terms are fulfilled. Deductions may be made for damage, unpaid rent, or cleaning fees.

Applicants who do not meet income, credit, or rental history criteria may need a cosigner. Cosigners must meet our financial qualifications and agree to guarantee the lease.

You can apply online or in person by submitting a completed application, paying the application fee, and providing necessary documents such as proof of income and a valid ID.

We offer several convenient rent payment methods, including secure online payments through the tenant portal, bank transfer, or check/money order depending on your lease terms.

Always check your lease first. If pets are permitted, you’ll likely need prior approval and may be subject to a pet deposit or monthly pet rent. Restrictions may apply based on the property.

All tenants are jointly responsible for the full lease term. If one person wishes to stay, they must qualify to remain on the lease independently or propose a qualified replacement, subject to approval.

Review your lease to confirm the required notice period—typically 30 to 60 days—and submit your written notice of intent to vacate before the deadline. This can all be done through your portal.

We handle all standard maintenance and repair issues. However, if the issue is due to tenant negligence or misuse, the cost may be billed to you. Submit all maintenance requests promptly through your tenant portal.